FREQUENTLY ASKED QUESTIONS

WHAT SIZE SHOULD I ORDER?

We always recommend you order your true size as we have already considered your required fit. For reference, please check size guides and fitting information on model photos.

If you have any other concerns or need support, contact us at 
info@outaplace.com.au

 

HOW WILL I KNOW IF MY ORDER HAS BEEN SUCCESSFUL?

As soon as your order is placed and paid for you will receive a confirmation email. Then you will receive a follow up email containing a tracking code for your shipment. Every order is shipped out the same day if the order is placed before 3PM AEDT.

 

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

We ship all orders out on the same day if the order is placed before 3PM AEDT. It will take 2 – 5 business days to arrive at your home. We offer free shipping Australia wide but for $9.99 you can purchase express shipping which will arrive at your home in 1 – 2 Business days.

For international orders anticipate 10-14 Business days for delivery.  

 

IF I NEED TO RETURN THE ORDER, WHAT IS THE PROCESS?

We accept returns of products in their original condition, with original packaging and product tags attached. All returns will need to be sent back to our return address where we will rectify any issues, please read our return policy for any further information. If you have any concerns you can also contact us at info@outaplace.com.au