Shipping policy
|
AUSTRALIA Express Standard |
DELIVERY TIME 1 - 2 Business days 2 - 5 Business days |
PRICE $13 $10 |
|
NEW ZEALAND |
5 – 10 Business days |
$24.95 |
|
ASIA PACIFC |
5 – 10 Business days |
$24.95 |
|
USA & CANDA |
5 – 10 Business days |
$26.95 |
|
EUROPE |
10 – 15 Business days |
$31.95 |
*Please note: Delivery time estimates are from when the parcel has been dispatched and are business days only.
SHIPPING INFORMATION
We at OUTAPLACE know how important it is to receive your order quickly and we will always aim to dispatch your order out as fast as possible. Orders placed before 3pm AEDT will be shipped out the same day, if not the following business day.
Once your order has been sent, you will be emailed a confirmation that includes your tracking number. Visit the courier’s website and enter your tracking number to receive updates on your shipment. Please check your junk mail if you have not received your tracking number within 24 hours. If you’re not home to accept your parcel, the item will be carded. Cards will be left at the address supplied and will indicate where your parcel is to be collected from.
In rare cases if you have not received your parcel within 10 business days (25 overseas) of your order being shipped please notify us at info@outaplace.com and we will begin an investigation into the matter.
Postage times can vary depending on public holidays, weekends, location, natural disasters, pandemics, customs investigations, Australia post investigations & other uncontrollable factors. We will always try our best to ensure you receive your order asap. If you have any concerns, please contact us at info@outaplace.com
INCORRECT INFORMATION & FAILURE TO COLLECT
In many instances, once your order has been placed no changes can be made to shipping details. Please always double check your shipping address is correct before confirming your order. Business addresses must include the business name. If you have entered incorrect shipping information, please email us ASAP at info@outaplace.com and we will try our best to correct the mistake.
If parcels are not collected or are required to be returned due to insufficient or incorrect information, postage costs are unable to be refunded. Once you have placed your order, you are committing to the sale and declaring that all information entered including the shipping address is correct.